Withdrawal

Organization Admin Initiation: Only organization admins have the authority to initiate withdrawals from TSI wallets.
Whitelisted Addresses: Withdrawals can only be made to whitelisted wallet addresses. These are pre-approved addresses, typically belonging to hot wallets, cold wallets or centralized exchange (CEX) wallets.
Creating Whitelist Wallets: Organization admins can create new whitelist entries. To ensure security and minimize the risk of unauthorized access, the creation of whitelist entries requires co-signature from TSI administrators. This dual-control mechanism adds an extra layer of protection against potential hacking attempts.
Network Consistency: The network of the target wallet must match the network of the source wallet for a successful withdrawal. For example, you cannot directly withdraw assets from an Ethereum wallet on TSI to a Solana wallet address. If you need to perform a cross-chain transfer, you must initiate a separate cross-chain transaction using an external service or platform.
Available Asset Balance: The amount of assets available for withdrawal may be less than the total balance displayed in your TSI wallet. This is because a portion of your assets may be locked as collateral for active or pending orders. While these locked assets still belong to you, they cannot be withdrawn until the associated order is canceled or fulfilled.

Always double-check the recipient's wallet address before initiating a withdrawal to prevent any loss of funds.
Be aware of the network compatibility requirements and any potential fees associated with cross-chain transfers.
If you encounter any issues during the withdrawal process, contact TSI support for assistance.

Last updated 4 days ago